Terms & Conditions

Article 1 – Definitions

For the purposes of these Terms and Conditions:

Customer / Consumer:
Any individual purchasing products for personal, non-commercial use.

Company / We / Us:
Audrey & Alice Boutique.

Distance Sale:
A purchase made via the website without physical contact.

Order:
A completed purchase submitted through the website.

Website:
The official Audrey & Alice Boutique online store.

Article 2 – Business Information

This website and all sales conducted through it are operated by:

Business Name: Audrey & Alice Boutique
Address: Parallelweg 36, 1131DM Volendam, The Netherlands
Contact Email: info@audreyaliceboutique.com

Audrey & Alice Boutique sells exclusively to customers located in the United States.

Article 3 – Applicability

These Terms & Conditions apply to all orders placed through Audrey & Alice Boutique.

By placing an order, you confirm that you have read, understood, and agreed to these Terms in full.

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon publication on the website.

Article 4 – Product Information

We strive to display and describe our products as accurately as possible. However:

Colors may vary due to screen settings and lighting
Minor variations may occur due to manufacturing processes
Product descriptions are for informational purposes only

Some products are manufactured and shipped from Asia.

We reserve the right to modify product details, pricing, or availability without prior notice.

Article 5 – Pricing & Offers

All prices are displayed in USD unless stated otherwise.

Offers are non-binding and subject to change or withdrawal at any time.

Prices do not include possible import duties, customs fees, or local taxes unless explicitly stated.

Article 6 – Order & Payment

A contract is formed once your payment has been successfully completed and you receive an order confirmation email.

Orders will only be processed after full payment has been received.

Accepted payment methods may vary and are shown at checkout.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud.

Article 7 – Processing & Shipping

Processing time: 1–3 business days
Estimated shipping time: 5–12 business days (USA)

Orders are shipped directly from our international suppliers.

Delivery times are estimates and not guaranteed.

The customer is responsible for providing a complete and accurate shipping address. Audrey & Alice Boutique is not responsible for delays or losses due to incorrect address details.

Once tracking confirms delivery, we are not liable for lost or stolen packages.

Article 8 – Returns & Refund Policy

Audrey & Alice Boutique offers a voluntary return policy, as US law does not mandate a standard cooling-off period.

8.1 Return Conditions

Returns are accepted within 14 days of delivery provided that:

Items are unused and unworn
Items are returned in original packaging
Items are in resalable condition

8.2 Non-Returnable Items

We do not accept returns for:

Used or worn items
Items damaged by the customer
Hygiene-related products once opened
Items returned without original packaging

8.3 Return Shipping

Return shipping costs are the responsibility of the customer and are non-refundable.

Article 9 – Refunds

Once the returned item is received and inspected, refunds will be processed within 14 business days.

Refunds are issued to the original payment method.

Shipping costs, customs fees, and handling fees are non-refundable.

Article 10 – International Shipping, Customs & Import Fees

Orders are shipped internationally to customers in the United States.

Customers are solely responsible for:

Import duties and customs fees
Sales tax or local charges
Customs clearance delays or requirements

Audrey & Alice Boutique is not the importer of record.

We are not responsible for customs seizures, rejections, or delays caused by U.S. Customs or other authorities.

Article 11 – Product Compliance Disclaimer

Customers are responsible for ensuring that products comply with all U.S. federal, state, and local regulations.

Audrey & Alice Boutique is not liable for products held, rejected, or delayed by regulatory authorities.

Article 12 – Warranty & Defective Items

If you receive a defective or damaged item, contact us within 14 days of delivery at
📧 info@audreyaliceboutique.com

The item must be unused and returned for evaluation.

If approved, we may offer a replacement or refund at our discretion.

Article 13 – Limitation of Liability

Audrey & Alice Boutique shall not be liable for:

Indirect or consequential damages
Delays caused by shipping carriers or customs
Lost or stolen packages after delivery confirmation
Customer failure to comply with import regulations

Maximum liability shall never exceed the purchase price of the product.

Article 14 – Governing Law & Disputes

These Terms & Conditions are governed by and interpreted in accordance with the laws of the The Netherlands, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in the courts located within the State of New York.Article 15 – Contact & Complaints

For questions, complaints, or support, contact us at:
📧 info@audreyaliceboutique.com